In this course, employees will be shown a series of Customer Service techniques specific to the casino industry. These techniques are designed to increase casino profits, which in turn increases dealer tokes. By providing staff with an incentive to give themselves a raise, their newfound motivation will increase revenue. This $30 month subscription will easily pay for itself when your staff start applying these customer service techniques.
This hour long video provides staff with the perspective that dealers are entertainers and the more fun they have, the longer the customers will stay on the table. By inviting guests in with a warm, friendly face and keeping them there for as long as possible via entertainment, this increases the dealer's tokes as well as the company's bottom line.
Course Curriculum
- Introduction (0:23)
- Goal Oriented Focus (2:23)
- Attentiveness (5:50)
- Communication Skills (7:33)
- Positive Language (3:57)
- Patience (5:12)
- Acting Skills (5:11)
- A Calming Presence (1:30)
- Ability to Read the Customers (2:02)
- Knowledge of the Product (3:33)
- Time Management Skills (3:12)
- Persuasion Skills (4:05)
- Willingness to Learn (2:53)
- Ability to Handle Surprises (1:56)
- Tenacity (1:40)
- Closing Ability (2:49)
Hi, I’m Heather Ferris
I'll be your professor for this course. I'm the CEO & Founder of Vegas Aces Services, LLC, with over 15 years of experience in the casino industry. I'm also an adjunct professor at UNLV where I teach the "Fundamentals of Land-Based Casinos".
Please keep in mind that this is $30 per month.
Be sure to unsubscribe once you've finished with the course.
If you would like a separate login and password for your employees,
then after enrolling, email us at [email protected] and we'll set it up for you.