Typically, casino dealers give themselves a raise by moving to a better casino, but what do you do if you're stuck in a casino and there's no where to go? How do you, as one dealer, make your toke numbers go up in a casino that pools their tips? We created this training video to answer those questions and give you the tools you need to see your toke numbers go up. By following these easy steps dealers can give themselves a raise at the casino they already work in. This hour long video will change your perception of what it means to be a casino dealer.
Course Curriculum
- Introduction (0:23)
- Goal Oriented Focus (2:23)
- Attentiveness (5:50)
- Communication Skills (7:33)
- Positive Language (3:57)
- Patience (5:12)
- Acting Skills (5:11)
- A Calming Presence (1:30)
- Ability to Read the Customers (2:02)
- Knowledge of the Product (3:33)
- Time Management Skills (3:12)
- Persuasion Skills (4:05)
- Willingness to Learn (2:53)
- Ability to Handle Surprises (1:56)
- Tenacity (1:40)
- Closing Ability (2:49)
Hi, I’m Heather Ferris
I'll be your professor for this course. I'm the CEO & Founder of Vegas Aces Services, LLC, with over 15 years of experience in the casino industry. I'm also an adjunct professor at UNLV where I teach the "Fundamentals of Land-Based Casinos".
Please keep in mind that this is $30 per month.
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